Context-aware replies
Drafts that understand ticket history, product knowledge and customer intent.
Conversational AI
Intelligent replies that keep conversations moving
SmartReplai helps support and sales teams respond faster with context-aware, tone-matched AI - synced to your CRM and ready for omnichannel channels.
Product preview
SmartReplai across desktop & mobile
Context-aware replies on the screens support and sales teams already live in.
app.smartreplai.com
60%
Faster first replies
Omni
Channel ready
CRM
Context sync
HITL
Human-in-the-loop
Capabilities
Everything you need
Built by Vected Technologies - production-ready modules that share one design system and one data model.
Omnichannel ready
Email, chat and messaging workflows from one response engine.
CRM sync
Keep deal and ticket context aligned so agents never lose the thread.
Tone controls
Brand voice presets so every reply sounds like your team - not a generic bot.
Human-in-the-loop
Review, edit and approve before send - automation without losing control.
Analytics
Response time, resolution rates and deflection insights for CX leaders.
Product suite
Built in modules
Built for teams
- Support agents and queue owners
- Sales follow-up and nurture
- CX leaders tracking SLA
- Knowledge and playbook owners
What you connect
- Support inbox and chat
- CRM tickets and deals
- Product docs and FAQs
- Brand voice guardrails
How it works
From setup to live
- 01
Connect your channels
Link support inbox, chat and CRM in minutes.
- 02
Train on your knowledge
Upload playbooks, FAQs and product docs.
- 03
Set tone and guardrails
Define brand voice and escalation rules.
- 04
Go live
Agents get AI drafts; you keep the final say.
SmartReplai
Reply faster without losing the plot
Give support and sales AI drafts that sound like your team - shipped by Vected product squads in Indore.
Request a demoFAQ
Frequently asked questions
What is SmartReplai?+
SmartReplai is a conversational AI product from Vected Technologies that drafts context-aware replies for support and sales teams across email, chat and messaging.
Will it send replies without approval?+
You choose. Human-in-the-loop mode lets agents review and edit before send. Full automation can be enabled where policy allows.
Does it learn our brand voice?+
Yes. Tone presets and knowledge uploads keep replies aligned with how your team already writes.